Shipping policy

Thank you for shopping with TrustMartt.shop. We are committed to delivering your orders in a reliable and timely manner. Please read our shipping policy carefully before placing an order.

1. Payment Method
We currently offer Cash on Delivery (COD) only.

• We do not accept advance payments, bank transfers, or online payments at this time.
• Customers are required to pay the full amount in cash at the time of delivery.

2. Order Processing Time

• All orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

• Estimated delivery time is 3–7 business days, depending on your location.
• Delivery times may vary due to unforeseen circumstances such as weather conditions, courier delays, or remote locations.

4. Shipping Charges

• Shipping charges (if any) will be clearly displayed at checkout.
• In some cases, we may offer free delivery promotions.

5. Order Confirmation

• After placing your order, our team may contact you via phone or message to confirm your order details.
• Orders that are not confirmed may be canceled.

6. Delivery Attempts

• Our courier partners will make at least 2 delivery attempts.
• If the order is not received after multiple attempts, it may be canceled.

7. Customer Responsibility

• Please ensure your shipping address and contact details are accurate.
• Make sure someone is available to receive and pay for the order at the time of delivery.

8. Refusal of Order

• Customers may refuse the order at delivery; however, repeated refusals may result in restrictions on future orders.

9. Damaged or Incorrect Orders

• If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with proof (images/video), and we will assist you accordingly.

10. Contact Us
If you have any questions about shipping or your order, feel free to contact our support team.

Thank you for choosing TrustMartt.shop!